Privacy Policy

Privacy PolicyLast updated: April 22, 2025

This Privacy Policy describes how PINANA HOME (hereinafter “we”, “our”, “the Company”) collects, uses and protects the personal data of users who visit the website https://www.pinanahome.ch (hereinafter “the Site”).


Data Controller

PINANA HOMEEmail: info@pinanahome.chHeadquarters: Ticino, Switzerland


Data collected

We collect two types of data:

1. Non-personal data (anonymous): – Browser type, operating system, pages visited, duration of visit.

2. Personal data: – Name, surname, email, telephone number, booking details, IP address, payment data (managed by external providers such as Stripe).


Purpose of the processing

– Management of reservations– Fulfillment of legal obligations (e.g. guest communication)– Communications with the user– Service improvement– Accounting and tax obligations


Legal basis

The data is processed to fulfill contractual obligations, legal obligations and the legitimate interest of the owner to manage the business.


Data retention

We retain data for as long as necessary to provide the service, comply with legal obligations and resolve any disputes.


User rights

The user may, at any time, exercise the rights provided by law (access, rectification, cancellation, opposition, limitation). For any request, you can write to: info@pinanahome.ch


Safety

We use appropriate technical and organizational measures to protect personal data.


Cookie

We use technical cookies and, possibly, third-party cookies to improve the experience on the site. The user can manage preferences from their browser.


Changes to the Privacy Policy

We reserve the right to change this policy at any time. The updated version will always be available on the site.